Question: When I try to log into the Corporate Voiceroom, I get a message that it is "unable to launch", what do I do to access the voiceroom?
Answer: The voicerooms are a service that OurGV utilizes. Our Technical Team cannot trouble shoot or resolve issues related to it. However, we have found that the following steps will resolve most issues when you cannot get in. If you are not able to access the voiceroom after going through the following steps, please contact customerservice@VoxWire.com. Include in your email to them what is happening when you try to access the OurGV voiceroom. Please provide them with your OS (Win ME, XP, etc), what browser and version you re using (IE 6.0, etc..) what your internet connection is, ( dial-up, DSL, cable, etc...), and what error message you are getting at the time you are unable to access the voiceroom, as well any troubleshooting steps you have already taken. There is no such thing as "too much information" when contacting their technical support team for help. Please keep in mind that the voicerooms are NOT Windows 95 or MAC compatible.
Voiceroom Troubleshooting Steps:
1) Go to Internet Tools and click Internet Options > Clear cookies and Temp Files
Close all IE Browser Windows.
Then open a new window and go to www.voxwire.com and follow the online instructions.
2) Then go to your C drive and Program files. Right click on and delete the folder called ChatterBox
3) Repeat step one
4) Click on the Corporate Voiceroom link. You will be prompted to download the software. This will give you a new installation of the software.
If the above does not work.
1) Please go to Internet Explorer > Tools > Internet Options
2) Click on security tab.
3) Click on trusted sites.
4) Add http://www.voxwire.com and http://www.howudodat.com
(make sure the check box is unchecked regarding secure verification)
It is always a good idea to do step one between every troubleshooting step, (clear cookies and Temporary files)
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Question: What should I do if I receive an error message "you must enable cookies".
Answer: Cookies must be enabled to enter a Voxwire MeetingRoom™. To enable your cookies you have one of 2 options:
Start IE, go to tools -> Internet Options
Click on the privacy tab
1. Either lower your settings if they are unnecessarily high,
OR
2. Click on Edit, and add the download server (howudodat.com) as an allowed site.
We recommend this option, regardless of your general settings.
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Question: What should I do if I get an error message, "Unable to Launch"?
Answer: If you get this message after the initial Conference Client installation, click "OK" and re-attempt to enter the voice room. Otherwise, this may be caused by a corrupted file in the cache. From the browser menu, go to Tools > Internet Options, then click on "Delete Files" near the center of the dialog box. Then try entering the voice room again.
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Question: My computer will not load the Corporate Voice Room software. What should I do?
Answer: Periodically, you may need to refresh your computer settings to re-enter the voice room. To refresh your settings, copy, paste, and go to the following web address: http://download.howudodat.com/cgi-bin/cblaunch.cgi?cmd=Uninstall
Following are some other possibilities:
• Make sure you still have an active Internet connection. In some cases your ISP or local Internet connection might be down.
• The Corporate Voice Room Servers might be unavailable due to maintenance or another issue. Wait a few minutes and try again.
• If you have a personal firewall, like Black Ice, it might be required to respond to its prompt to give explicit permission to allow the voice room to connect out to the Corporate Voice Room download Servers (howudodat.com).
• You might be running an "Internet Accelerator" application. These applications configure your browser and network settings with proxy configurations that are very complex - that the Corporate Voice Room is sometimes unable to understand. Try disabling this software and try again.
• For some very complex auto-proxy configurations, the Corporate Voice Room will be unable to determine the IP address of the proxy to use. Specifying your proxy server directly in the proxy settings of your browser would solve this problem.
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Question: Is the Corporate Voice Room compatible with Microsoft Windows NT?
Answer: The Corporate Voice Room may be compatible with Windows NT version 4.0 only. However, the Corporate Voice Room works best with Microsoft Windows 2000 and XP.
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Question: Can I use the Corporate Voice Room with America Online?
Answer: Yes, you can use the Corporate Voice Room while using America Online. It works best in AOL versions 4.0 or newer. For best results, use Internet Explorer instead of AOL s proprietary browser software.
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Question: What should I do if I receive the message "Invalid Login"?
Answer: This is the result if the room entry screen is not filled in properly. The first line is for your name and must be alphanumeric (no special characters). The 2nd line is the access code, and if it is not already filled in for you, be sure to type in the exact code given to you (case sensitive). The room number is always filled in for you; please leave it unchanged.
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Question: What should I do if I get an "invalid page fault" error?
Answer: This happens when your system is trying to load an old version from the cache. To clear the cache of those temporary files, go to the Internet Explorer browser menu, Tools > Internet Options, and click on "Delete Files" near the center of the dialog box. Then retry room entry.
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Question: Should I accept the security alert during the download process?
Answer: Yes. The download usually proceeds automatically, depending on your computer s configuration. If you see an alert asking if you want to download a file from Simple Software, our download agent, please accept it.
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